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AI Workflow Automation in 2026

In the year 2026, businesses transitioned from using AI only as a means of developing new products and services (i.e., the "test bed") to a business necessity for Customer Service Operations; as a result, businesses now have greater efficiencies, reduced costs, and increased speed of decision making. This Guide covers what Artificial Intelligence is and how it works, provides examples of how AI is already being used by businesses, and discusses the benefits that businesses are deriving from the application of AI.